Trekking FAQ and Terms

Frequently Asked Questions

How do I book?
Online or by phone.

Are you open all year round?
Yes, except for Christmas and the week up to New Year.

Can I change the date?
Yes, but you must give 4 weeks notice

What are the age/height/weight restrictions?
Over 7 years old and under 14 stone.  No height restriction.  You must be able to easily get on the camel when it is sitting down.

What should I wear?
Loose comfortable clothing and sensible shoes.  No high heels.

Is food available?
You will be offered tea and biscuits on arrival and a drink and strawberries at the end of the trek.

Are there toilet facilities?
Yes.

How do I get there?
By car is easiest.  Coaches to Stratford on Avon or trains to Banbury or Moreton in Marsh.

What happens if it rains?
We can either refund you or rearrange the date.  We go out anyway unless it is really torrential.

Can I get a refund if I have to cancel?
Please see the Terms and Conditions.

Can I buy gift vouchers?
Yes.

Do I need to be able to ride ?
No.

Should children be accompanied by an adult ?
Yes, 7 – 12 year olds must have an adult walking alongside them when they are on the camel, preferably holding the child’s leg.

Terms and Conditions

Full payment is due on booking.

Cancellation by You
50% of payment will be forfeited for cancellations up to 14 days prior to the trek date.  Any cancellations or reduction in numbers made within 14 days of the trek date will result in loss of the full cost.  All cancellations or reduction in group numbers should be notified as soon as possible by phone or email. 

Cancellation by Us
In the case of the trek being cancelled by us, the guest(s) will be reimbursed the full booking fee or given the option to reschedule. We will not be responsible for any loss, damage or expense resulting from the cancellation. A cancellation will be notified by telephone call or email as soon as possible after the decision has been made.

Health
It is the guest(s)’ responsibility to declare any health concerns on behalf of themselves or others in their party.  By accepting these terms and conditions you are assuring us that the group are free of any known medical conditions that would put themselves, or our handlers, in any significant risk through participating in the trek. 

Liability
Joseph’s Amazing Camels Ltd has full public liability insurance however our insurance does not cover your group for their inherent risk or their negligence. For your own safety it is imperative that you abide by the direction of our handlers throughout the trek.